Hayao Group brings intelligent dispatch to pharmaceutical distribution — the deployment that started it all
Pharmaceutical distribution runs every day at scale — which means every percentage point of efficiency compounds into real savings. Hayao selected NiuX TMS to integrate with their ERP and handle massive daily dispatch volumes with intelligent order consolidation and auto-assignment. This is the 2024 deployment that earned NiuInfo the follow-on project at Hayao's manufacturing headquarters a year later.
The operating target: scale without drama
Hayao’s commercial distribution arm moves drugs from production to end-customers every day across China. At that cadence, the TMS is not a nice-to-have operational tool — it is the production system. Any disruption translates directly to delayed shipments, angry customers, and compliance risk.
When Hayao evaluated replacing their transport management approach, the brief was deliberately boring: cut cost, raise accuracy, integrate cleanly with existing systems, and don’t break anything during the transition.
What NiuInfo deployed
A TMS tightly integrated with Hayao’s existing ERP environment, covering the full operational loop:
- Plan creation → order intelligence and consolidation
- Intelligent carrier auto-assignment with rules reflecting Hayao’s service level commitments
- Execution tracking with in-transit visibility and exception handling
- Rapid exception resolution for the cases that do go sideways
- Precise settlement with carriers at the cadence finance requires
Two capabilities stood out in daily operations:
1. Auto-consolidation at volume. Hayao’s daily dispatch volume is large. Manual consolidation is how you lose 5-10% of your freight efficiency. NiuInfo’s algorithms look at the day’s orders and produce consolidation plans that balance service time against freight cost — the kind of decision that’s easy to describe and hard to execute consistently at scale.
2. Clean ERP integration. The TMS doesn’t live on an island. Order data flows in from the ERP, and settlement data flows back cleanly. Finance, procurement, and operations all operate from a consistent picture.
Why this was the deployment that mattered
Hayao chose NiuInfo for their commercial distribution in 2024 after evaluating multiple vendors. The system went live without drama, ran cleanly through 2024 and beyond, and operated at exactly the kind of boring reliability that pharmaceutical operators value most.
That quiet reliability is the reason the same group came back a year later to deploy NiuInfo at its pharmaceutical manufacturing headquarters — extending the digital supply chain from commercial distribution into industrial production.
For buyers, this sequence is worth paying attention to. Initial deployments are often driven by feature comparisons and pitch quality. Follow-on deployments — where the customer already knows the vendor deeply — are a much better signal of actual operating quality.
Why this story matters for pharmaceutical operators
Two lessons transfer directly:
- Start with the operation that runs every day. If a TMS can’t handle your daily commercial distribution at volume, nothing else about the vendor matters. Prove that first.
- Judge vendors by follow-on selection, not first-time pitches. The vendors customers come back to are the ones building real operating capability, not just good marketing.
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